Refund Policy
Refund Policy
Please contact our office on 1300 001 270 or email us directly via our online form here with any product concerns or issues.
There are certain situations where only partial refunds are granted (if applicable)
- Any item that is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refund Process :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on 1300 001 270 or email us directly via our online form here.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us on 1300 001 270 or email us directly via our online form here.
Shipping
To return your product, you should contact us on 1300 001 270 to request an authorisation numberor email us directly via our online form here.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The accounts team at ruralstore.com
Please contact our office on 1300 001 270 or email us directly via our online form here with any product concerns or issues.
There are certain situations where only partial refunds are granted (if applicable)
- Any item that is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refund Process :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on 1300 001 270 or email us directly via our online form here.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us on 1300 001 270 or email us directly via our online form here.
Shipping
To return your product, you should contact us on 1300 001 270 to request an authorisation numberor email us directly via our online form here.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The accounts team at ruralstore.com